Our Strategic Plan

This is our strategic plan to deliver better health, better lifestyles and stronger communities.

Our purpose

Delivering services that improve the health and social wellbeing of Australians.

Our guiding principles

  • We demonstrate excellence in service provision through positive client outcomes.
  • We are committed to supporting the Latrobe Valley community, while delivering services across Australia.
  • We empower people to own their health journey through a focus on prevention and education.
  • We value our people and support the health workforce of the future.

Putting our plan into action

There are two key enablers to the successful implementation of our strategic plan:

Service excellence

The pursuit of service excellence will enable us to achieve our vision and priorities. A strong culture of service excellence can achieve client satisfaction and enable an empowered and motivated workforce.

Internal organisational focus

To support the successful implementation of our strategic plan, we will require key internal activities that focus on improving organisational processes, structures and technology.

Our four strategic priorities

  1. Focus on primary and community health services within Gippsland
  2. Grow our organisation to deliver services across Australia
  3. Innovate to improve client outcomes
  4. Use evidence-based outcomes to drive improvement across services

Strategic Plan 2017 – 2022