Our Strategic Plan

This is our strategic plan to deliver better health, better lifestyles and strong and inclusive communities.

Our purpose

Our Strategic Plan

We provide quality care and support that improves the health and lives of people in the communities we serve.

Our guiding principles


We use our influence to advocate for stronger, fairer and more accessible health and social service systems.


We reach more people by growing our services in new and existing communities, including services for under-served groups.


We deliver effective, evidence-based services to the communities we serve.


We get better at what we do through data-driven service improvement and innovation, and through engaging our clients in service co-design.

Putting our plan into action

As a for-purpose organisation, everything we do is geared toward having a positive impact on the communities we serve. Our model for impact is focused on delivering quality services, continuously improving how we do things, expanding our reach and using our influence to shape a better health and social service system.

We will achieve this with:

  • The right leadership and culture
  • An engaged and enabled workforce
  • Fit-for-purpose systems and infrastructure
  • Sound financial health
  • Strategic independence

Our four strategic priorities

  1. Strengthening community health
  2. Enabling sustainable growth
  3. Growing a fit-for-purpose workforce
  4. Partnering for comprehensive care

Strategic Plan 2022 – 2027